FAQ

When will my order ship?

All orders will ship in 2 to 5 business days from my home in Vermont, unless specified otherwise in product description.

I am not responsible for packages once they are dropped off for delivery. I have no control of USPS, UPS, OR FedEx.

Please check your orders tracking number for delivery information. Check with the carrier for delivery issues.

International Shipping

I currently do not offer International Shipping.

How do I care for my yarn?

All finished items should be handwashed using a gently soap and in cold water separately, and layed flat to dry. Even though superwash yarn is machine washable and dryable, to extend the use of your item it is recommended to handwash. If you choose to machine wash use delicate cycle, COLD water, and a garment bag if possible. 

Color bleeding with hand dyed yarn?

All dye is fully exhausted when dyed, and yarn is cleaned until water is clear.  However, there are a few factors that may result in minimal color bleeding when washed for the first time:

• Different ph levels of water may cause some color bleeding, or
• Using water that is 106 degrees Fahrenheit or warmer to wash, or
• Some wool washes will also pull some set dyes

When washing your item for the first time, please do so separately, especially colorways with saturated colors.

Do you accept returns?

Please see the Refund Policy

Where are you located?

We are located in the Champlain Valley of Vermont. 

Everything we create is done in a smoke free and pet free home.

What kind of packaging do you use?

Purl & Post is dedicated to being as eco friendly as possible. We Reduce, Reuse, Recycle when and where possible.

We use recyclable and biodegradable/compostable shipping packages.  We do not add any fancy packaging, ribbons, or other unnecessary inserts.